We provide a team well versed in complaint processing that fields and documents incidents, facilitates returns and arranges compensation according to your specifications. We coordinate seamlessly with your quality assurance team. All records are retained in accordance with regulatory requirements.
- Contacts are received and processed by healthcare professionals or regulatory professionals with complaint processing experience
- Case processing includes:
- Documentation of case data
- Assistance with product return to manufacturer for investigation
- Assistance with product replacement or reimbursement
- Review of quality assurance investigations
- Case closure
- Standard reports include:
- Complaints by lot number
- Complaints by number of days open beyond receipt date
- Complaints by title/type
- Annual reports are prepared
