About DDN Medical Affairs
DDN Medical Affairs partners with pharmaceutical, biotech and medical device companies to provide drug safety, product quality complaint and medical information services for their products and their customers – healthcare providers and patients. We know that every interaction with your customers reflects on your brand, and we take that responsibility seriously. Your commitment to supporting your customers as well as your products shows through our communications with your customers.
- Accurate, complete and timely adverse event reporting, complaint processing, and responses to product inquiries
- Audience-appropriate communications for healthcare professionals and consumers
- Expert and experienced healthcare and regulatory professionals manage each case
- A team that integrates seamlessly with your internal staff and business partners
- Compliance with all applicable regulatory requirements
Our service system supports your business goals, integrates seamlessly with both your customers and internal departments. We provide your customers – from consumer to healthcare provider – with prompt, accurate product support in a friendly, professional manner so that they remain satisfied with, confident in, and loyal to your products.
When customers contact you by phone, fax or the web, they’re seamlessly connected with our contact center, where experienced healthcare and regulatory professionals quickly and accurately address their concerns. When we document and process Adverse Events and Product Complaints, we convey your commitment to supporting your customers as well as your products.